OFFLINE (IN-CLINIC) REFUND POLICY

Company is concerned about the quality of its Services and will pro-rata refund monies received as advance for Offline Services if the User terminates the Services (without completing all sessions) on the ground that results are not achieved, subject to the deductions below. After Company has refunded the monies, the User shall not be entitled to any remaining sessions.

For a better understanding of the Refunds process under various circumstances and its relevant calculations, please refer below:

1. A one-time, non-refundable Clinic Onboarding & Assessment Fee of 15% of the package MRP (minimum ₹1,500, maximum ₹5,000) will be deducted from every offline refund. This covers the cost of in-person assessment, therapist onboarding time, equipment and clinic overhead, which is incurred regardless of the number of sessions completed.
2. Refund is pro-rata. Any taxes paid by the Company cannot be refunded and will be deducted from the refund amount.
3. Refund is on a pro-rata basis and per-session price will be calculated based on MRP without any discounts, as discounts are valid only for commitment to a certain number of sessions mentioned in the Invoice.
4. Refunds cannot be provided after the Subscription/package validity expires.
5. Users must have attended sessions as per the recommendation made in the Assessment Report. If there are gaps in sessions attended, the User cannot claim that results are not achieved and hence cannot request a refund.
6. Completed sessions, in-clinic diagnostic tests and one-time consultations already availed are nonrefundable.

For any refund request, the user should send an email to support@flexifyme.com. FlexifyMe will respond with best efforts.

Refund processing may take up to 20 to 25 Business Days