REFUND POLICY

Company is concerned about the quality of its Services and will pro-rata refund the monies that may have been received by it as advance for any Personal Training sessions if the User terminates the Services (without completing all the Personal Training sessions) in the event User claims that results are not achieved. After Company has pro-rata refunded the monies, the User shall not be entitled to any remaining Personal Training sessions. For better understanding of the Refunds process under various circumstances and its relevant calculations, please refer below

1. Any taxes paid by the company cannot be refunded and will be deducted from the refund amount.
2. Refund is pro-rata basis and per session price will be calculated based on MRP without any discounts as discounts are valid only for commitment of a certain number of sessions mentioned in Invoice.
3. Refunds cannot be provided after Subscription expires.
4. Users must have attended the sessions as per recommendation made in Assessment Report. If there are gaps in sessions attended, User cannot claim that results are not achieved and hence cannot request for a refund.
5. In the event the assigned trainer resigns, is terminated, or is otherwise unable to continue for any reason, FlexifyMe will provide the User with the best available replacement trainer to continue the remaining Personal Training sessions. Such a change in trainer shall not, by itself, be considered a valid ground for a refund request.

For any refund request, the user should send email to accounts@flexifyme.com . FlexifyMe will respond with best efforts. Refund processing may take upto 12 to 15 Business Days. Note: Group Subscriptions are non refundable